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Insteon Hub Pro HomeKit-Enabled 2243-222

2.1 out of 5 stars 62 ratings
Currently unavailable.
We don't know when or if this item will be back in stock.
Operation Mode Off
Connector Type Plug In
Brand Insteon
Item dimensions L x W x H 3.75 x 7 x 1.5 inches
Mounting Type Wall Mount
International Protection Rating IP00
Controller Type homekit, Insteon, iOS
Control Method Voice
Connectivity Protocol Insteon
Color White
Switch Type
Touch Switch
Material
Plastic

About this item

  • Control lights and appliances from your iPhone or iPod touch
  • Use siri to control your home with just your voice
  • Compatible with home kit-enabled products as well as the most popular Insteon products such as wall switches, outlets, plug-in modules and more
  • Build scenes to control multiple devices simultaneously
  • Create schedules to automate devices

Additional Details

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Product information

Technical Details

Operation Mode ‎Off
Connector Type ‎Plug In
Brand ‎Insteon
Item dimensions L x W x H ‎3.75 x 7 x 1.5 inches
Mounting Type ‎Wall Mount
International Protection Rating ‎IP00
Controller Type ‎homekit, Insteon, iOS
Control Method ‎Voice
Connectivity Protocol ‎Insteon
Color ‎White
Wattage ‎2
Unit Count ‎1.0 Count
Number of Items ‎1
Global Trade Identification Number ‎00813922012514
Manufacturer ‎Smarthome Technologies
UPC ‎813922012514
Part Number ‎2243-222
Item Weight ‎12 ounces
Product Dimensions ‎3.75 x 7 x 1.5 inches
Item model number ‎2243-222
Size ‎1.5" x 7" x 3.75"
Shape ‎Square
Item Package Quantity ‎1
Batteries Included? ‎No
Batteries Required? ‎No
Warranty Description ‎2 Years

Additional Information

ASIN B00YNL0KUC
Customer Reviews
2.1 out of 5 stars 62 ratings

2.1 out of 5 stars
Date First Available June 1, 2015

Warranty & Support

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Insteon Hub Pro HomeKit-Enabled 2243-222

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Product guides and documents

User Manual (PDF)

Product Description

The home kit-enabled Insteon hub allows Insteon devices to work the apple home kit technology for home management. With the new Insteon+, you can control both Insteon devices and third-party home kit-enabled devices - all in one easy-to-use app. Control Insteon connected lights and appliances alongside home kit-compatible products from your iPhone or iPod touch. Control home kit-enabled accessories with your voice using siri on your iPhone or iPod touch. Quickly and easily create scenes that let you control multiple devices simultaneously. Configure a single device to turn on and off at dusk and dawn or create customized groups of devices that turn on and off at various times throughout the day.

Customer reviews

2.1 out of 5 stars
62 global ratings

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Customers say

Customers report multiple issues with the Insteon Hub Pro, including poor functionality, connectivity problems, and setup difficulties. Moreover, the product receives negative feedback for its inability to delete items, program settings, and update firmware. Additionally, customers mention power-saving concerns, with one reporting that the device requires frequent power cycling.

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FunctionalityProduct qualityConnectivityEase of setupAbility to delete itemsAbility to program settingsHardware updatePower saving
17 customers mention "Functionality"4 positive13 negative

Customers report issues with the functionality of the device, with several mentioning it doesn't work properly, and one customer noting it fails as a door stop.

"...product and determined it was ready for consumers because nothing works like it should. I hooked my system up yesterday...." Read more

"...Control Dimmer intermittently for about a week and then it just stopped working. Connection with my ecobee 3 thermostat was a little better...." Read more

"...instructions is a tad tedious however everything seams to be working great together!..." Read more

"Purchased this toy like product back in December of 2015. The unit doesn't work!..." Read more

11 customers mention "Product quality"2 positive9 negative

Customers report multiple issues with the product quality, describing it as awful and defective, with one customer noting that the radios seem weak.

"...band device within a relatively close distance to the hub - the radios seem weak - otherwise you don't stand a chance, and the error you get back -..." Read more

"Absolutely terrible. Classic example of shipping a prototype and not a finished product. So far:..." Read more

"...I love the look of the new Insteon+ app but it's not worth the frustration and lacking all the features and functionality of the older app and hub...." Read more

"Good product..." Read more

8 customers mention "Connectivity"0 positive8 negative

Customers report connectivity issues with the Insteon Hub Pro, with multiple customers experiencing problems connecting to the device and one reporting permanent disconnection of the iPhone app.

"...logic, the unit doesn't recognize sunrise and sunset times, I can't connect to any of my KeypadLinc units...and on...and on...." Read more

"...time Insteon pushes a software update for it the app permantently loses contact with the Hub...." Read more

"...Now whenever I try to add it the app says it lost connection to the hub. I've tried factory resetting the device (but not the hub yet)..." Read more

"...Set it up per the instructions with almost zero luck connecting to my Insteon products...." Read more

6 customers mention "Ease of setup"0 positive6 negative

Customers find the device frustrating to set up.

"...software is a bit of a burden too - the "drilling down" paradigm is tedious...." Read more

"...Love it. So to sum up - difficult to set up and lacking basic features for home automation but shows promise and uses Siri so I will keep..." Read more

"...enrolled devises, they just get deleted and you're only recourse is to set them up again, and again and again... I've revised the setup many times..." Read more

"...But this new Insteon Hub Pro Is so buggy and frustrating to set up. I couldn't get it to recognize some of my devices...." Read more

3 customers mention "Ability to delete items"0 positive3 negative

Customers report issues with deleting items from the device.

"...using the hub for a bit and adding more to it, I found that you can not delete items...." Read more

"...There is no backup file to restore your enrolled devises, they just get deleted and you're only recourse is to set them up again, and again and again..." Read more

"...to adjust the device settings (such as ramp rate), no has no ability to to delete devices from the hub...." Read more

3 customers mention "Ability to program settings"0 positive3 negative

Customers have mixed experiences with the ability to program settings, with one customer reporting issues with adjusting device settings, while another mentions problems with ramp rates and icon settings not carrying through.

"...I was willing to overlook the fact that I can't program ramp rates, that when I ask a light to be turned on, it comes on to the last intensity it..." Read more

"...(plus icon settings do not carry through)...." Read more

"...no ability to update the hub or device firmware, no ability to to adjust the device settings (such as ramp rate), no has no ability to to delete..." Read more

3 customers mention "Hardware update"0 positive3 negative

Customers have mixed experiences with the hardware update capabilities of the hub, with one customer reporting that it has no ability to update, while another mentions that firmware updates can fix the hub pro.

"...The app provides no ability to update the hub or device firmware, no ability to to adjust the device settings (such as ramp rate), no has no ability..." Read more

"...No support attached all, no product updates... Unfortunately I have spent thousands on insteon over the year, but now everything just KINDA work..." Read more

"Firmware update fixes the hub pro!..." Read more

3 customers mention "Power saving"0 positive3 negative

Customers report issues with power cycling and device reboots, with one mentioning that the app times out.

"...Devices disappear and then reappear. When installing devices the app just times out...." Read more

"...The second one worked better but I had to keep power cycling it. It kept dropping the link to the Insteon devices...." Read more

"...That I love, but this thing is horrible doesn't work. Reboots every time I add a device lack of support for devices that Insteon makes...." Read more

Top reviews from the United States

  • Blaine
    1.0 out of 5 stars Should never have been released
    Reviewed in the United States on July 25, 2015
    Verified Purchase
    UPDATE 2-15-2015: After magically getting this to work something happened in the last week and nothing shows up again. :( I think I'll try the Lutron home kit devices. It can't be any worse than this mess.

    The new Home Kit enabled version of the Insteon hub is not ready for release. Insteon should never have released this yet. I have no idea how they tested this product and determined it was ready for consumers because nothing works like it should.

    I hooked my system up yesterday. Everything is brand new since I had no Insteon products before. Adding the hub was simple so I was off to a good start. I only have one dimmer switch. But no matter what I tried I could not get the switch to show up in the app. I don't know if it's an app issue or a hub issue. I spent an hour (seriously. I was on hold an hour) waiting to speak with tech support. I finally did and he had me perform many factory resets. In the end nothing worked and he finally informed me that they were having software issues. He said I could return it and they would ship me a new one when things were fixed. Or I could wait for a firmware update to fix their problems. At the time of hanging up I couldn't even connect the app to hub anymore. So even the simple step in the beginning was failing.

    After hanging up with tech support I somehow got my hub to connect again. It wouldn't show up but then it did when I visited the site connect.insteon.com/getinfo. No idea what that did to make the hub show up again. And somehow my dimmer switch added after this. I have no idea what the magical step was, it just started working. I guess 50 times the charm?

    Very frustrating.
    2 people found this helpful
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  • D. Herron
    4.0 out of 5 stars Firmware update fixes the hub pro!
    Reviewed in the United States on August 26, 2015
    Verified Purchase
    I received this hub on June 17th and it worked with the 2474DWH SwitchLinc 2-Wire RF Remote Control Dimmer intermittently for about a week and then it just stopped working. Connection with my ecobee 3 thermostat was a little better. I quit fighting the hub and seriously considered returning it, but decided to wait for the firmware update. That update came a couple of days ago and I am happy to say everything is working as it should. Even Siri was able to operate the switch although I couldn't get Siri to dim the lights. That may just be me not knowing how to use it though. Those two devices are all I have to work with the hub, so I can't speak for other devices, but so far so good. I haven't needed to power cycle it since the update. Response time has lagged now and then, but 90% of the time it's what you'd expect. I imagine if I had the 3 wire switch it would be perfect. Occasionally, the ecobee 3 won't show online, but I prefer ecobee's app anyway. There is now hope this hub. Glad I stayed with it. Keep going Insteon, you're heading in the right direction!
    3 people found this helpful
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  • Keith T. Ciociola
    2.0 out of 5 stars Wish I had done A LOT more research
    Reviewed in the United States on July 26, 2015
    Verified Purchase
    For me, it came down to not wanting to update my very expensive Indigo Home Automation software, which I never really liked in the first place. It's bad interface, non-intuitive device programming, reliance on a wired connection to a computer and hefty price tag always had me longing for some other solution. So, I dove into the Insteon Hub Pro with both feet and now have buyer's remorse. I broke my cardinal rule of "never buying version 1.0" of anything and I regret it.

    Last night, I came home to a completely dark house. "No problem", I figured. "I'll just turn on all my outside lights from the driveway." Nope.

    The iPhone app couldn't connect to any scenes or devices and there's no explanation for why. This is actually the second time the hub didn't control devices as it was supposed to and in my mind, that's bad. If I'm not at home, I at least want the lights on to make the house looked lived in.

    I was willing to overlook the fact that I can't program ramp rates, that when I ask a light to be turned on, it comes on to the last intensity it was set to (not 100% in most cases), I can't program with conditional logic, the unit doesn't recognize sunrise and sunset times, I can't connect to any of my KeypadLinc units...and on...and on. Answers in the documentation and KB are hard to find and not helpful when you do find them.

    The iOS software is a bit of a burden too - the "drilling down" paradigm is tedious. More direct access to devices rather than having to plow through My Home > A Zone > All Devices would be appreciated. You're always 3-4 taps away from making anything happen.

    I don't know whether to wait for a software update or pack the thing back in the box and get a refund so that I can use the money to purchase a piece of software I don't like to use with an aging control unit I don't want to replace. I hate throwing good money after bad, but that's what I may have to do.

    I would love to give this unit another chance, but I have no idea when a solution will come - if at all. They rushed this into production and it shows.

    UPDATE: 10/6/2015
    I attempted (several times) to apply the latest firmware update to the device, but haven't been able to connect to the Hub with the iPhone for several weeks. I followed support article instructions for a soft reset (unplug the device, plug it back in and wait two minutes, then see if it turns up on your network). While it passed this test, I still could not connect to the device via the app.

    I finally had time to spend on the phone with tech support and mercifully, only had to wait two minutes to speak with someone. I've heard of wait/callback times that are an hour or more. He walked me through a factory reset (last option, really), which includes removing the application from your iPhone and resetting your HomeKit Configuration. This ultimately winds up removing all of your HubPro configurations. That's right: every device you added, every scene you programmed, every scheduled event you set up is GONE! There's no way to back up and retrieve any of this configuration information, which is wholly unfortunate. What an incredible omission on their part!

    Due to the fact that I had updated my iPhone to the latest OS (9.0.2), the TSR had to escalate my case. I have no idea how long it will take for them to get back to me.
    11 people found this helpful
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  • Tom
    5.0 out of 5 stars Five Stars
    Reviewed in the United States on November 21, 2015
    Verified Purchase
    I'm a happy customer
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